Delivery Information

Special Delivery Circumstances

Due to the specialist nature of our products, certain deliveries—such as those requiring access up staircases, through restricted entry points, steep gradients, or uneven terrain—may involve additional charges. These costs vary depending on the product and are detailed within each product’s delivery information. To discuss your specific requirements and receive a tailored quotation, please contact our customer care team at contact@luxurygamesrooms.com.

Professional Installations

All installations are handled by our experienced and carefully selected delivery partners. We pride ourselves on delivering a smooth service, even in challenging situations such as fitting products through narrow access points. Once your order is confirmed, you will be contacted within 48 hours by a dedicated member of our customer service team, who will coordinate every stage of your order and installation.

Delivery Changes & Cancellations

If a scheduled delivery is cancelled by the customer prior to dispatch, or if no one is available at the address when delivery is attempted, additional charges may apply for rescheduling. To avoid any inconvenience, please ensure someone is available throughout your agreed delivery window.

Delivery Updates

We will keep you informed at every stage of the process. You will receive email updates along with real-time tracking on the day of delivery.

Important Note: Certain postcodes in Scotland and remote mainland UK locations may not qualify for free delivery on selected products. Please refer to the product page for exact delivery details.

At Luxury Games Rooms, we are committed to providing outstanding service. If you have any questions or need assistance, please don’t hesitate to contact us by phone or email—your satisfaction is our priority.

Please note: Free delivery is subject to location and product type, as stated above.

If you have any more questions then please call us 0330 0435285 or email contact@luxurygamesrooms.com